Returning your hire is simple. Every order includes a prepaid Australia Post Express return satchel, so there’s no need to organise shipping yourself - simply repackage your items and lodge your return by the required date.
Repack your hire
Place all garments and accessories back into the provided packaging. Please do not wash, dry clean or treat the garment yourself.
Use the prepaid Express satchel
Place your return into the prepaid Australia Post Express satchel provided with your order. Make sure everything is sealed securely before lodging.
Lodge with Australia Post
Drop your parcel at an Australia Post location by the required return date listed in your booking confirmation.
We’ll handle the cleaning
Once your hire is returned, our team will take care of the professional cleaning and prepare the piece for its next booking.
Late returns
Because our pieces are often booked back-to-back for upcoming events, it’s very important that returns are sent back on time.
Late returns may incur additional fees if they impact another customer’s booking.
If you believe your return may be delayed, please contact us as soon as possible so we can assist.
Do I need to clean the dress?
No - all professional cleaning is handled by Style Assembly.
Please do not attempt to wash, dry clean or treat stains yourself, as this can sometimes cause further damage to delicate garments.
Need help?
If you have any questions or experience any issues with your return, our customer support team is always happy to help.
Contact Customer SupportReturning in store is easy. Simply bring your hire back to the boutique during opening hours and our team will take care of the rest.
Return during opening hours
Monday: Closed
Tuesday: Closed
Wednesday: 12:30-5:30pm
Thursday: 12:30-7pm
Friday: 12:30-6pm
Saturday: 10am-3pm
Sunday: Closed
Bring your hire back in store
Return all garments and accessories to the boutique by the required return date listed in your booking confirmation.
Hand it to the team
Our team will check your return in and confirm that all items have been received.
Let us know about any issues
If something has been marked, damaged or needs attention, please let the team know when returning your hire so we can assess it properly.
We’ll handle the cleaning
Please do not wash, dry clean or treat the garment yourself. Our team will take care of professional cleaning after it has been returned.
Is your item damaged or marked?
If your hire has been damaged, stained or needs extra attention, please let us know before or during return. This helps our team process the garment correctly and prepare it for its next booking.
Contact Customer SupportAll rentals must be returned on or before the agreed return date listed in your booking confirmation.
Each order includes a prepaid return label for easy returns Australia-wide.
To return your rental:
- Place the garment back into the provided packaging
- Attach the prepaid return label
- Lodge your parcel with Australia Post by the required return date
We recommend returning your order as early as possible to avoid courier delays.
Late returns
Because each piece is booked for future customers, late returns may impact upcoming orders.
Late fees may apply to garments not returned by the agreed return date.
If you believe your return may be delayed, please contact our team as soon as possible.
Garment condition
Please return all garments in their original condition.
Do not attempt to wash, dry clean or repair garments yourself.
Normal wear is expected, however significant damage, stains, missing items or irreparable damage may incur additional charges.
For more information, please visit our Style Guard page.
Cancellations
Please contact us as soon as possible if you need to cancel or adjust your booking.
Cancellation eligibility and credits may vary depending on how close your booking is to the dispatch date.
Need help?
If you have any questions regarding returns, exchanges or your booking, please contact our team and we’ll be happy to assist.
